When I got to work on Monday, the following sign was waiting for me:
Well, the smiley faced sun wasn’t there. I added it myself. But you get the general gist. And I’m not being paranoid when I say that the sign was waiting for me personally. I am the “YOU KNOW WHO YOU ARE” refered to there by my boss. He frequently leaves these signs lying around the store, covering a wide variety of topics. This is a good rule of thumb in interpreting the importance/severity of these notes:
No exclamation points = General information. (“The new coffee flavor of the month is Jamaican Me Nuts.”)
1-3 exclamation points = Something to think about. (“Don’t forget to wear your name tag!!”)
4-5 exclamtion points = Look out, y’all. (“Don’t forget to swipe each bill of $20 and higher with the anti-counterfeit pen!!!!!”)
6+ exclamation points = What did Kel do now? (See above picture.)
Here is my defense. Working at a rural convenience store, you get to know your regular customers very well. You come to build up a friendly rapport and, in some cases, even friendship with them. That’s been the case with me and my regular customers (well…most days anyway). And when a customer/friend spends $20+ per day on gas at your place of employment so he can drive dozens of miles to a mill several towns away to provide for his family, you may begin to feel that it would be a kindness to charge him only ninety-five cents for a coffee (the price of a refill), instead of the $1.89 you’re supposed to charge for the 24 oz cup he gets every day to energize him for the drive home. Especially when you know that it only costs the store 37 cents to brew an entire pot of coffee.
Unfortunately, if that customer doesn’t realize that’s what you’re doing, he may balk when someone else charges him full price on your days off. He may complain, thereby giving that kind deed away to your boss, who doesn’t look at “kind deeds” the same way you do, thus inspiring him to leave overly exclamated notes lying around the store for your benefit.
So, Monday afternoon the customer came into the store once more, full of apologies for having inadvertantly gotten me into trouble. I told him not to worry about it. And this time I gave him his coffee for free. Like I’ll do from now on.
In other news, it’s my day at Publishing Renaissance (actually, it was supposed to be yesterday…oops!) Check it out!